This shipping & refund policy applies only to branded products shipped from our fulfillment partners in Oklahoma City, OK and does not apply to any products supplied through 3rd party sites such as AliExpress.com or ebay.com. Any 3rd party site will have their own shipping and refund policies that Dropified does not have any control over.
Shipping Policy for Branded Products
- Dropified partners with a 3rd party fulfillment center and does not directly control the shipping process.
- Ultimately, the shipping process is handled by HurryHub.co, our fulfillment center in Oklahoma City, OK, USA.
- Orders received for products in stock typically ship out within 1-2 business days. Tracking numbers for shipped orders should be obtained from your Dropified interface by clicking on the Order Details link for a particular order.
- Tracking codes for orders shipped can be obtained from the fulfillment center but Dropified does its best to provide this to the merchant within the Dropified interface by clicking on the Order Details link for a particular order.
- If a mail carrier loses a package in transit, the Dropified customer may reach out to Dropified support to request assistance in shipping the product again. Products that are lost in transit will need to be purchased again. The merchant will need to contact the package carrier that lost the product to seek out a refund or open a dispute or case.
Refund Policy for Branded Products
- All orders are considered final for Branded Products and are not eligible for refunds. However, products within orders are eligible for a refund in cases where the product is damaged or there is an error made by our manufacturer or fulfillment center partners.
- Refunds are not provided if the customer changes their mind, doesn't like the product or any other reason excluding damage.