Dropified™ Careers

Work at Dropified™ and be a part of our journey of automating
ecommerce including the dropshipping process.

Who Are We?

We are the leading dropshipping automation company that offers everything store owners need to run a successful ecommerce business.

What Do We Do?

Dropified™ saves eCommerce owners hours of time by fully automating their drop shipping businesses. Dropified™ currently powers thousands of eCommerce stores.

What Is Our Focus?

We believe in the power of creating systems and automations to power eCommerce business growth and enhance customer experiences from order placement, to product delivery.

How We Work

At Dropified™, we take pride in doing things the simple way, so our owners, developers, marketers and customer service team members each work remotely from wifi locations all over the world. We are relentless about improvement and use top project management softwares, video conferencing, and messaging systems to ensure ease of work flow and communications. 

We have a number of key fundaments we live by, a few of which are listening generously, celebrating success, keeping things fun, walking in the customers' shoes, embracing change, and bringing out the best in others. We like to create space for ideas and have regular team meetings so each member can look ahead and anticipate the future needs of our company and our customers. We are always looking for new team members who line up with our fundamentals of thinking and acting like an owner and are eager to showcase their talents and expertise in their workspace everyday.

Benefits of Joining Our Team

All of our employees and contractors enjoy the following benefits:

Work Remotely

Competitive Wages

Flexible Hours

Bonus Opportunities

Work for a Growing Company

Collaborate with Amazing Talent

Get Paid Weekly or Monthly

Fun & Inspiring Environment

Current Available Positions

We're always looking to add fresh ideas and additional
talent to the Dropified™ team – we would love to hear from you!

Customer Service Agent

Customer Service Agent

Location: Remote
Date Posted: 4/28/20

Job Description:

We are a pretty fun team looking for an outstanding customer service agent! You will be responsible for resolving customer issues that may be related to billing, support or troubleshooting. On every call, message or chat you will positively assist our customers while solving their problems or opportunities.

You must ensure you take ownership and accountability for resolving the customer’s problem, as well as answering each call with enthusiasm, professionalism, and energy. This position will also require someone who has strong computer skills, using multiple windows to navigate through multiple systems to research information and provide the most accurate and up-to-date information.

Core Responsibilities:

  • Customize services for customers based on individual needs
  • Transform escalated customer inquiries into positive interactions
  • Speak clearly and concisely in all communications, ensuring resolution of every issue
  • Develop strong rapport with each caller early in the contact
  • Multi-task, navigating through multiple windows for answers to questions and resolution to issues

Key Performance Indicators:

  • Must be able to speak on the phone and use a computer
  • Must be “tech” savvy and easily learn technology
  • Empathize and be friendly with people you’ve never met
  • Use logic and solve problems
  • Be part of a team
  • Customer service background

Please include a cover letter explaining why you're the best candidate for this role.

Note: This is a fully remote position and we accept candidates from anywhere in the world.

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Employment decisions at Dropified™ are determined based on business needs, job requirements and individual qualifications.