Dropified Orders Audit Tool

dropified orders audit tool

Difficulty: Easy
Estimated Time: 10 Minutes

We’ve created a Dropified Orders Audit Tool for our Members, that allows you to monitor wholesale orders, to make sure that there were no issues. As the Dropified App is not a direct API (it is web browser automated for ease of use), connection disruptions or software bugs, can create periodic issues. To address that, Dropified has created the Orders Audit Tool for our members.

To use the Dropified Orders Audit Tool:

  • Log into AliExpress
  • Right click the Dropified Chrome extension
  • Select “Orders Audit”
  • Choose from the three audits
  1. The first option checks for Orphan AliExpress Orders
    1. Note: Checks for orders that are awaiting payment or completed in Shopify, but have not shown up in Dropified.
    2. Choose a date range for orphan orders.
    3. Hit “Start Orders Audit” to generate a report page
    4. Select the order status (“awaiting payment to the vendor” or “finished”)
    5. Click “Continue Audit” and the report will load
    6. Any orders that have not been linked to Dropified will appear in red. You may link them by clicking on them.
  2. The second option checks for dupliate orders
    1. Note: Orders can be duplicated if you click confirm more than once on AliExpress. This checks for duplicate orders.
    2. Choose a date range for duplicate orders.
    3. Hit “Start Orders Audit” to generate a report page
    4. Select the order status (“awaiting payment to the vendor” or “finished”)
    5. Click “Continue audit” and the report will load
    6. Cancel any duplicate orders by clicking on the red live order link
    7. Use the drop down menu to choose cancellation reason. In this case choose duplicate orders.
  3. The third option checks for wrong addresses
    1. Note: This checks for orders that have inconsistent shipping addresses between AliExpress and Dropified.
    2. Choose a date range for orders you want to check
    3. Hit “Start Orders Audit” to generate a report page
    4. If any orders show up with inconsistent addresses, both addresses from Dropified and AliExpress will be shown. From there you can amend the issue.

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